Refund policy

Refund & Returns Policy

Returns accepted within 30 days of receipt. Return shipping costs are paid by the customer. Returns are sent to our central warehouse in Asia.

Can I return my order?

Yes. If you're not happy with the item(s) you ordered, you may return them within 30 days of receipt. For a return to be accepted, your order must meet all of the following conditions:

1. The order still contains all original parts and components, and the packaging arrived as it was sent with the product.
2. The product shows only normal handling. Damage resulting from careless handling is excluded.
3. Products for which hygiene matters have been properly cleaned before starting the return process.
4. Any defect was reported immediately upon receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. Returns are processed within 7 business days of arriving at our warehouse. If the conditions above are met, the return is officially accepted within this period.

We reserve the right to refuse returned items if we suspect they were used or damaged through no fault of ours.

How to return your order

1. Email us at [hello@claramay.co.uk] with the subject line "Return Request".
2. Include: your order number, reason for return, a photo of the product (if damaged/faulty), your full name, and your address.
3. Wait for our reply — we will send you the correct return address. Please do not send the product back before receiving it; never send items to the original sender's address.
4. Ship it back — you are responsible for the cost of returning the product to our central warehouse in Asia.

Right of withdrawal (UK Consumer Contracts Regulations 2013)

If you are a consumer buying for personal (non-business) use, you have a statutory right to cancel your order.

Cancellation period: 14 days from the day you (or someone you nominate) receives the last item in your order.

Because our fulfilment is fully automated, orders are dispatched immediately after being placed, so we are unable to intercept a shipment in transit. A refund cannot be issued before the returned goods are received back by us.

To exercise your right to cancel, contact us at [hello@claramay.co.uk] with a clear statement of your decision. The return of the goods to us completes the cancellation. Return shipping costs are borne by the customer.

Orders in transit: as our products ship from Asia, transit times can be longer than usual and are outside our control. If your order is already on its way, cancellation before delivery isn't possible — please wait to receive it, then start a return. You're welcome to notify us of your intended cancellation in advance.

What happens after cancellation

Refunds are processed after we receive and inspect the returned product. All returns are shipped to our central warehouse in Asia at the customer's expense.